How can we help you?

When you snap a photo of a physical receipt or upload an invoice PDF, Covered sends the image securely via HTTPS to Google Gemini Vision APIs.

The AI extracts the merchant name, purchase total, purchase date, and estimated warranty period. All data processing is stateless and private—your receipts are never stored on external AI servers and are never used to train machine learning models.

The Storage Room is a dedicated digital vault inside Covered for organizing non-warranty physical passes, such as:

• Parking validation slips and tickets with deadline countdowns.
• Public transit cards, train tickets, and boarding QR codes.
• Gym memberships and library barcodes with on-device brightness boost.

Covered is built offline-first. All your items and receipts are stored on your phone's encrypted local storage, meaning you can access them anywhere without internet.

In Settings → Backups, you can connect your personal Google Drive or iCloud to perform encrypted backups, allowing seamless restoration when you upgrade or change devices.

1. On your new phone, install Covered from the App Store or Google Play.
2. Sign in with the same account (Plenum ID, Apple, or Google).
3. Go to Settings → Covered Pro → Restore Purchases to activate your subscription.
4. Go to Settings → Cloud Backup → Restore to sync all your receipt records.

Subscriptions are managed directly by your platform store:

• iOS: iPhone Settings → Your Name → Subscriptions → Covered → Cancel Subscription.
• Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Covered → Cancel.

For detailed refund requests, please view our Refund Policy.

We provide instant in-app account deletion. Inside Covered, navigate to:

Covered App → Settings → Account Profile → Delete Account & Data

This immediately and permanently deletes your authentication profile, credentials, and synced records from all servers. You can also request deletion by emailing support@plenum.gr.