Refund & Cancellation Policy
Effective Date: August 16, 2026 • App: Covered • Platform: iOS (App Store) & Android (Google Play)
How In-App Billing Works
All in-app purchases and auto-renewable subscriptions for Covered Pro are processed directly through Apple Media Services (on iOS devices) or Google Play Billing (on Android devices).
Because Plenum does not directly handle your credit card information, bank accounts, or digital store payment credentials, all refunds, invoice lookups, and cancellations are managed directly through Apple or Google in accordance with their respective consumer platform policies.
How to Request a Refund
Apple App Store (iOS)
Apple handles all refund decisions for transactions made with your Apple ID. You can submit a refund request directly to Apple within 14 to 90 days of purchase depending on your region.
- Visit reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- Select “I’d like to...” → “Request a refund”.
- Choose the reason and select Covered.
Google Play Store (Android)
Google Play allows refund requests if it has been less than 48 hours since you purchased an app or made an in-app purchase.
- Go to the Google Play Refund Page.
- Confirm the Google Account used for the purchase.
- Find Covered in your order history.
- Select “Request a refund” and submit.
How to Cancel Auto-Renewal
Canceling your subscription prevents future recurring charges. When you cancel, you will maintain full access to Covered Pro features until the end of your current paid billing period.
Deleting or uninstalling the Covered app from your device does NOT automatically cancel your subscription. You must explicitly cancel the subscription in your Apple or Google Play account settings.
Need Additional Assistance?
If you encounter technical issues, accidental charges, or trouble accessing your Covered Pro subscription, our support team is happy to assist you:
Support Email: support@plenum.gr
Please include your account email and store receipt number so we can look up your status promptly.